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HUNTER Valley WIne TASTING Tours

Frequently Asked Questions

Frequently Asked Questions – Hunter Valley Wine Tasting Tours

Answers to commonly asked questions about our Hunter Valley Wine Tasting Tours.  If you can’t find an answer to your question please Contact Us.

Bookings and Payment

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How do I make a booking?
It’s easy to make an online booking. Simply click on the BOOK NOW button below to get started.

We accept payment by eftpos, Visa, Mastercard, or cash.  We do not accept AMEX. Note we do not charge any booking fees or credit card charges.

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How do I check if seats are available?
You can check availability for all tours running in the next week on our 7 day calendar or enter your preferred date into the calendar to check future dates.  ‘Check availability’ here

If seats are not available, please contact us and we will advise if a second tour bus will operate on that day.

 

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Can I book via email or over the phone?
Yes, you can book by phone or email, however, you won’t receive the $15 per person discount for a direct online booking via our website and you will also pay at the time of booking.

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Do I pay when I make a direct online booking?
No. Our policy is “Book Now, Pay Later”.  Your booking reserves your seats on the tour, you can pay your driver/guide on the day of the tour. We hold your credit card details as a guarantee for the booking and to cover our 48 hour cancellation policy (applicable to our daily public tours.  Note a different cancellation policy applies to small groups of 5 or more people and all private charter tour bookings). We believe this gives you and everyone in your booking the flexibility to pay on the day and pay separately if you wish to.

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How do I pay on the day and can my guests pay separately?
Your driver/guide has a debit/credit card payment machine on the bus. You can pay by eftpos, Visa, Mastercard, or cash. We do not accept AMEX.  Everyone in your booking can pay on the day giving you the flexibility to pay separately if you wish to.

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What is your cancellation policy? 

  • Notice of a cancellation is required in writing via email to our office.
  • For groups of 5 or more people the cancellation period is strictly 7 days.
  • For 1 to 4 persons the cancellation period is 48 hours. i.e no later than 9:00am two days before your tour.
  • No shows – If you do not board the bus at the allocated time you will be considered a “No Show” and liable for the full tour amount.
  • The cancellation charge is the full tour cost.

For more terms and conditions click here<LINK> 

General Tour Information

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Who will be the driver/tour guide on the day?
We have a team of professional, knowledgeable and friendly team of driver/guides. You will travel with Paul, Ian, Neil, Rachel, Derek, Colin, Bruce or Nigel. We don’t confirm your guide in advance because staff availability is subject to change.

Check out our 700+  5 Star TripAdvisor reviews to see what customers say about our tours and guides. 

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How many people will be on the tour?  
We specialise in small group tours. Our fleet cater for groups of up to 14, 17 or 20 guests maximum. Depending on demand on the day we will send out the appropriate vehicle/bus size. 

We can also cater for large group private tours of 30 or 50-60 people through a charter arrangement of large coaches.

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What kind of transport is used?  
We have the best fleet of small group touring vehicles of all wine tour operators in Sydney, the Hunter Valley and Newcastle. We exclusively operate a small fleet of Mercedes Benz and Toyata mini-coaches, all fitted with seat belts, heating/air-conditioning.  See more details about our fleet <here-coming soon> 

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What times do the tours depart and what is the duration of the tours?

SYDNEY: The full day tours depart Sydney CBD around 7:30am and returns around 6:00-6:30pm. Pick up commences from 6:45am onwards. Check your booking confirmation for your pick up time and arrangements.

THE HUNTER (full day tours): The full day tours commence at the first winery around 10:00am and finishes around 4:00pm.  Pick up from your Hunter accommodation commences from 9:15am. Check your booking confirmation for your pick up time and arrangements.

THE HUNTER (half day tours): The half day morning tours commence at the first winery around 10:00am and finishes around 1:00-1:30pm.  Pick up from your Hunter accommodation commences from 9:20am. The half day afternoon tours commence at the first winery around 1:00-1:30pm and finishes around 4:00pm.  Check your booking confirmation for your pick up time and arrangements.

NEWCASTLE:  The full day tours departd Newcastle around 9:00am and returns around 5:00-5:30pm. Pick up commences from 8:20am onwards. Check your booking confirmation for your pick up time and arrangements.

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How long is the trip from Sydney to the Hunter Valley?
The Hunter Valley is 150 kms north of Sydney. It takes a little over 2 hours travel time to the Hunter Valley Wine region. We stop en route in the morning for a comfort stop and optional quick morning tea/coffee (at your expense).

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Does the tour still depart if it’s raining or if bad weather forecast?
Yes. The weather is not crucial to the tour as all wine tastings and meals are conducted indoors. If the rain is pouring, don’t worry, the wines will be pouring too, and you enjoy a day of wine tastings in the Hunter Valley!

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What locations do you pick up from?
We pick up from  convenient locations around Sydney. See the list of pick up locations   Click here for full pick up details and a map of all our Pick Up Points.

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Can I request an additional pick up point that’s not on the list?
Generally we do not offer additional pick up locations, however if you wish to Contact Us to submit a request and if we are able to make an additional stop we will do so, but no guarantees. 

Tour Itinerary

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How many wineries do we visit on the tour?
Visit our compare tours page to see how many winery visits are included on each tour. Click here for details:  Page coming soon!

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Is lunch included on the tour?
We stop for lunch at the Matilda Bay Brewhouse Café where you have a choice to either do the tour café lunch, which is available for $25 per preson, or purchase your own from the café on the day. Check the lunch options/menus here.

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Are dietary requirements for lunch catered for?
Yes, the tour lunch can cater for gluten free & vegetarian options. If your dietary requirements are more specific than this, please make a note when making your booking, so that we can advise the restaurant of your particular requirements the day before. You may like to consider the “Buy Your Own Lunch” option where you will have more choice and variety and cater for all dietary requirements.

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What kind of wines and how many  will you get to try?
Hunter Valley Semillon is widely considered the iconic wine of the region but the Hunter produces wine from a variety of grapes including Chardonnay, Verdelho among the whites and Shiraz,  Cabernet Sauvignon and Merlot among the reds.

Each of the wineries/cellar doors will offer a selection of around half-a-dozen of their wines to taste. You’ll typically try 50-50 reds and whites and maybe even try a a sparkling and/or finish with a dessert wine.

If there is a wine varietal in their range that’s not included in the winery’s selection on the day, feel free to ask the winery staff if you may taste a different wine, as they will be keen to showcase wines you’re most interested in sampling.

Was your question answered?

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We hope we have answered your queries. If we have not covered your question, please feel free to Contact Us.